Conversocial Sprint Case Study
Read about how Sprint overcame many challenges, scaled to a 24/7 model for customer service and integrated Facebook Messenger as a support channel.
Read about how ODEON began using Conversocial to bring social media efforts in-house, to make sure that customers were receiving the level of engagement and service they expected.
Telecoms giant Millicom delivers social customer service on a global scale. Its mobile phone and broadband service, Tigo, uses Conversocial to engage with over 42 million customers across nine regions. This case study looks at Tigo’s social customer service operation in three countries: Guatemala, Tanzania, and Colombia.