Is your company ready for Social Customer Service 2.0?
The rapid growth of social media in the contact center presents your business with a new set of challenges and opportunities.
Read this thought-provoking paper to:
- Discover the Future Contact Center: Identify how social customer support differs from traditional service and how your contact center must adapt.
- Create personalization at scale: Best practices for social customer service to achieve full issue resolution for every customer interaction.
- Gain a competitive advantage: Realize the benefits of shifting from using social media to measure marketing reach to seizing it as an opportunity for best-in-class customer service.