Preparing the Enterprise for a New Social Customer Service Model: Adapting Operations and Technology

Social Customer Service is growing up. Are you ready?

Social customer service has redefined the relationship between customers and companies. This new white paper explores the impact of this power shift and offers cutting edge technical and operational strategies with which to respond.

The White paper will cover the following:

  • A brief history of contact center technology and operations
  • Social Media is fundamentally different
  • Defining goals
  • Adapting operationally
  • Adapting technologically
  • The role of social media in corporate culture

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