Your Social Customer Service Checklist – The Technology, Process and People Formula That Works

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Sign up for the fourth of our 5 part series of webinars on social customer service in partnership with Conversocial and Brain Food Extra. Each topic explores what it takes to get the fullest ROI from your social customer service investment. Together they provide a blueprint for taking an organisation from pre launch to operational excellence. This includes organisations yet to start and those already active but keen to professionalise their approach.

Each webinar is designed and delivered by Martin Hill-Wilson who has authored both the book and two day masterclass on “Delivering Effective Social Customer Service”. He is a highly requested speaker and facilitator across Europe and the Middle East.

Adding to the conversation, with plenty of examples and practical insight, will be Joe Rice, Conversocial’s Director of Channels & Partnerships. As a result, you can be confident that the content and advice provided throughout this webinar series will be of consistent high quality.

Your Social Customer Service Checklist

The Technology, Process and People Formula That Works

Once operational, what does an effective operation look like? This webinar provides a detailed review of the competencies you need in terms of people skills, workflow and technical infrastructure.

Distinctive social customer service has a certain DNA. This webinar breaks down the code and looks at:

  • The service mindset that causes positive customer experience
  • Developing workflow to simplify and accelerate customer journeys
  • Blending best of breed functionality with overall customer service infrastructure

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*Replays of each webinar will be made available for colleagues unable to attend the live version.


WhySatisfy is dedicated to providing brands with the technology, training and support to take control of their digital interactions with customers. We believe that a brand’s responsibility to their customers is more than the one-way provision of a product or service. It is the fulfillment of their desires, expectations, needs or demands. This is why brands satisfy their customers. And this is why we exist.

Conversocial | Socialbakers | SocialFlow | WebTrekk | Zendesk