Conversocial ODEON Case Study
Read about how ODEON began using Conversocial to bring social media efforts in-house, to make sure that customers were receiving the level of engagement and service they expected. Since beginning this program, ODEON has successfully reduced social media expenditure by over 50% and has reduced negative sentiment about the brand by 64%. The data generated by an effective social customer service strategy feeds into executive level reports and real business changes to improve the ODEON customer experience.
