Report: Social Insights Into South African Retailers

In this report, we looked at the top retail brands in South Africa over the third quarter of 2017.
Read on to find out how brands like Pick ‘n Pay, Sportscene and Takealot performed on:

Social Index
Audience Analysis
Social Landscape
Share of Voice

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Report: South African Supermarkets Social Benchmark

In this report, we looked at the top 5 supermarkets on Twitter in South Africa.
Read on to find out how the likes of Pick ‘n Pay and Woolworths performed on

Responsiveness
In Channel Resolution 
Volume Management
Speed of Response

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Report: Social Insights Into African Commercial Banks

In this report we looked at the top 5 commercial banking brands on Facebook in South Africa, Kenya and Nigeria over the second quarter of 2017.
Read on to find out how brands like KCB, UBA and Capitec performed on:

Social Index
Audience Analysis
Social Landscape
Share of Voice

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Report: African Commercial Banks Social Benchmark

In this report we looked at the top 5 commercial banks on Twitter in Kenya, Nigeria and South Africa.
Read on to find out how banks like FNB, GT Bank and KCB performed on

Responsiveness
In Channel Resolution 
Volume Management
Speed of Response

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Report: Social Insights Into The South African Insurance Industry

In this report we looked at the top 10 Insurance brands on Facebook in South Africa over the first quarter of 2017.

Read on to find out how brands like Hollard, Discovery and Old Mutual performed on

Social Index
Audience Analysis
Social Landscape
Share of Voice

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Report: The TEI of Conversocial

Finding up-to-date ROI data on social customer service can be difficult, so Conversocial teamed up with Forrester Consulting to create the first ever, comprehensive analysis on the ROI of social care.

Read the case study to learn:

New metrics for cost to serve on social vs phone support
What ROI to expect from a platform like Conversocial
How much incremental revenue you can drive with social care

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Report: The State of Social Media in South Africa

In this report, we analyse South Africas 50 most valuable brands in order to uncover the current social media landscape.

Read on and find out how brands performed on:

Paid versus organic
Best Performing Posts and Campaigns
Customer Engagement
Cross Platform Analysis

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Report: Top 10 Retail Food Restaurants on Facebook in South Africa – November 2016

In this report we looked at the top 10 Retail Food Restaurants on Facebook in South Africa over November of 2016

Read on to find out how brands like Spur Steak Ranches, Nandos, McDonalds and KFC performed on

Engagement
Customer Service
Share of Voice
Content

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Report: Cross Channel Social Media Comparison of South African Telecom Operators – October 2016

In this report we looked at Telecom Operators in South Africa for the month of October

Read on to find out how MTN, CellC, Vodacom and Telkom performed across Facebook, Twitter and Instagram on

Engagement
Customer Service
Share of Voice
Content

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Report: Top 10 Insurers on Facebook in South Africa – Q3 2016

In this report, we looked at the top 10 Insurers on Facebook in South Africa between July and September 2016

Read on to find out how brands like 1st for Women, Discovery, Old Mutual and OUTSurance performed on