Zendesk – Customer Service Skills You Need

customer service skills cover

Today's customer service involves much more than a conversation on the phone. Web, email, chat, and social media are now very important channels for customers. Soft skills that are usually associated with phone support, such as empathy, the ability to 'read' a customer's emotional state, social graces, communication, and friendliness remain important. But additional skills for newer channels need to be developed to make these channels equally—or more—viable choices for customers.This guide will help you navigate soft skills which make for a rock star agent, including:

  • Phone
  • Email/Support Tickets
  • Chat
  • Social Media

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