Conversocial is an integrated social customer service platform that enables businesses to successfully manage customer issues over social media. Conversocial cuts through the noise to identify and prioritise customer service issues. Coupled with intelligent workflow, conversation history and powerful analytics, it enables efficient customer engagement informed by actionable insights.
Conversocial is a full-service solution for integrating social media into the contact centre, leveraging the experience of hundreds of enterprise implementations to build and optimise best-in-class social customer service operations.
Conversocial’s product specialists work with your team to align the fully-configurable Conversocial platform to your business requirements and workflows.
Conversocial helps build strategic frameworks for your social customer service operations that are robust, efficient, scalable and safe.
Their expert consultants work with you and your stakeholders to conduct needs analyses, operational assessments, business objective-setting, and performance reviews and optimisation.
Why Satisfy provides extensive product support, advice and industry insights – all just a call, email or tweet away.
Why Satisfy provides customisable training – on-site or online to all skill levels on social media – equipping you with customer service best practices, business policies and practices, and the Conversocial platform.
Conversocial’s experts work closely with internal and agency stakeholders to build and scale your social customer service operation, in alignment with business requirements and industry best practice.
They provide a complete service including strategy execution, project management, playbook, policies and documentation, activation roadmap and timeline.