ZENDESK

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Zendesk is a customer service improvement platform that elegantly centralises your customer conversations and provides the tools for better engagement.

More than opening a conversation with your customers, Zendesk enables efficient customer support, effective customer self-service and insightful data management to build truly meaningful customer relationships.

 

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Communication channels

Generates tickets from email, web, social, voice or chat.
Facilitates collaboration on tickets and automates workflow.
Tracks social interactions so you can proactively engage conversations that need you.
Multi-channel support allows real-time support management from your desk, mobile or favourite device.

Branded Self-Service Help Centre

Help Centre that is easy for your customers to use, easy for you to manage, and easy on the eye.
Knowledge base portal and community forums accessible from your customers’ favourite devices.
Customer-facing web interface you can easily customise and brand.

Reporting and analytics

Monitor and respond to customer service issues accurately.
Bring meaning to data through interactive and customisable reports.
Analyse customer trends and build a customer service strategy accordingly.
Built-in benchmark reports measure your organisations performance against others in your industry.

Apps and integration

Over 100 out-the-box integrations.
Robust, open API for seamless custom integrations.