Sign up for the first of our brand new 5 part series of webinars on social customer service in partnership with Conversocial and Brain Food Extra. Each topic explores what it takes to get the fullest ROI from your social customer service investment. Together they provide a blueprint for taking an organisation from pre launch to operational excellence. This includes organisations yet to start and those already active but keen to professionalise their approach.
Each webinar is designed and delivered by Martin Hill-Wilson who has authored both the book and two day masterclass on “Delivering Effective Social Customer Service”. He is a highly requested speaker and facilitator across Europe and the Middle East.
Adding to the conversation, with plenty of examples and practical insight, will be Joe Rice, Conversocial’s Director of Channels & Partnerships. As a result, you can be confident that the content and advice provided throughout this webinar series will be of consistent high quality.
Part 1 – The Strategic and Operational Benefits of Social Customer Service – why it’s worth it
Have you developed a convincing business case for investing in social customer service? This webinar provides the answers.
Our discussion agenda will be:
- Understanding why customers use social channels to engage organisations
- Listing all the benefits of getting it right
- Costing the consequences of not responding to customers
- Considering social listening as a key input for service improvement and innovation
During the webinar we will provide use cases and scenarios to illustrate each discussion. We will also gather insights from our audience on the day via polling. All this will help you develop a compelling case for investing in social customer service.
*Replays of each webinar will be made available for colleagues unable to attend the live version.
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WhySatisfy is dedicated to providing brands with the technology, training and support to take control of their digital interactions with customers. We believe that a brand’s responsibility to their customers is more than the one-way provision of a product or service. It is the fulfillment of their desires, expectations, needs or demands. This is why brands satisfy their customers. And this is why we exist.
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