Multichannel and the educated digital consumer have changed the service landscape forever. Yet, many organisations have been slow to align the customer experience with their customers’ expectations. Today the customer wants to interact with you however they choose!
Join Zendesk and WhySatisfy over breakfast to discuss how to track, manage and control your customer engagements across all channels, using the latest best practices to achieve awesome customer service.
We’ll be hosting two breakfast discussions in South Africa and you’re invited to join us:
9th March 2015 – Johannesburg 9 – 11.30 am
12th March 2015 – Cape Town 9 – 11.30 am
AGENDA:
8:45 – 9:00 Registration and networking
9:00 – 9:30 The Art of Customer Satisfaction
9:30 – 10:00 The Effortless Customer Experience
10:00 – 10:30 Why FAQs Aren’t Enough – Self Help
10:30 – 11.00 Case Study: A Look at How Groupon Use Zendesk
We look forward to seeing you there.
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WhySatisfy is dedicated to providing brands with the technology, training and support to take control of their digital interactions with customers. We believe that a brand’s responsibility to their customers is more than the one-way provision of a product or service. It is the fulfillment of their desires, expectations, needs or demands. This is why brands satisfy their customers. And this is why we exist.
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